Personnel is amazing. Quickly checked in and no hassle with waiting around. The entire procedure was under an hour and they did a wonderful overall checkup of the truck outside of what was needed.

Great service nice arrangement for refreshments while we wait please send me oil change coupons in the future

I would like them to show me next time the deposits they cleaned out of my fuel injectors since it was cleaned.

Every one is so nice at Fort Bend Toyota. It is a pleasure to go there to get your car repaired.

Great staff & customer service!! Jerrell C. helped solve my car issue fast again 👍. I been going to this dealer for awhile now & I’m very impressed with the way they take care of my Sequoia & my son’s Corolla when they’re having issues of some sort!

Went in for an oil change and had an excellent experience. The staff was incredible — friendly, professional, and attentive. My service was finished under the estimated time, which I really appreciated. Overall, fast, smooth, and great customer care.

Two days ago I took my car to the Toyota Ford Ben group 1 Toyota Fort Bend and I asked them to change 4 tire brake pads, alignment and oil change now I’m having an issue with my car having a check engine light and secondary collision brake system malfunction

Always professional and reasonably priced. I bring my vehicle here for all my maintenance and repair needs.

I brought my Corolla in for Last free complimentary service. Yet Advisor tried to convince me for an alignment due to “highly recommended” service for 12000-15000 mileages. I know my car. It has no issues for alignment. Secondly he tried to convince me for an oil change at $39+ since I already had an oil change (synthetic) on my previous service.

I brought in for routine service this morning. Service was scheduled for 7:30. Service advisor, Oscar Chamagua, was at my window in less than a minute after i pulled in just before 7:30. Oscar was friendly and very professional. Advised me what this service would include. Said service would be about 1 hour. Oscar ensured i had all questions answered and invited me to help myself to refreshments. I was kept abreast of service intervals via messages. This shop is clean, very well staffed and impeccably maintained, managed and organized. Very impressive. I was notified when service was complete and Oscar met me on my way to checkout to ensure i was informed of what was done and made certain i was 100% informed. I was driving off the lot at 8:25. I highly recommend Group 1 Toyota in Fort Bend, Richmond. Service is great. I had same experience with sales. Thanks Oscar. Group 1 Toyota is fortunate to have you on their team.

I arrived 10 minutes before my appointment and it still took over 2 hours to get a state inspection.

Very good service .Mr. Ryan Koual is very very good. Thanks for prompt and good service.

The staff are polite and very professional. Quick and excellent service. Good waiting area for guest

It’s a good dealership. Fast and convenient service. Everything was good in my opinion.

I got an email from Group 1 Toyota Fort Bend: "Recommended Services (OTHER) : during the process of bleeding the coolant system, noticed a harsh chirping noise coming from the belt tensioner and the idler pulleys. recommend replacing all idler pulleys and belt tensioner along with a new belt and water pump" I knew that the water pump had been changed by the previous owner just 3K miles ago. I took it back and asked the service advisor Angel Montalvo to confirm that the water pump, pulleys and belt tensioner were not changed by the previous owner as reported to me (via CarFax). The response I got back was "Verified all parts are working properly." and that I needed to Evacuate and Recharge the AC system and AC System Cleaning. I later learned that an A/C evacuation and recharge be done should only be performed if: The A/C no longer cools properly. The system has been opened for repairs (compressor, condenser, evaporator, hoses, etc.). Refrigerant has leaked out and the leak has been repaired. Moisture or contamination has entered the system. Simply recovering and refilling refrigerant as preventive maintenance is NOT recommended. In fact, if the system is cooling well, opening it unnecessarily introduces the possibility of contamination or leaks. What about "A/C System Cleaning"? Many shops sell services that include: Evaporator disinfectant/foam treatment Mold and odor removal Vent cleaning These are only worthwhile if you have: Musty odors from the vents Visible mold Reduced airflow caused by debris on the evaporator Otherwise, Toyota does not list this as routine maintenance. I asked to speak to the service advisor Angel Montalvo but he was not available. The new service advisor could not determine whether the parts were new or original. I feel that the Service Advisor Angel Montalvo is selling un-necessary services. I feel like I was "Taken" by Service Advisor Angel Montalvo and his technician. I will be more careful of the Group 1 Toyota Fort Bend service department in the future.