Group 1 Toyota Fort Bend Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Toyota Fort Bend? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Collin welcomed me before I stepped out of my car. The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me to James Kim. They were all helpful. I will continue to have my cars serviced at Group 1 in Richmond. I purchased my last Avalon there and will probably buy my next vehicle there.
Great service. Professional staff. Knowledgeable and heloful. I always go here for service. I recommend it.
I had an outstanding experience with the Service Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase.
Good customer service Luice Hernandez very friendly and knowledgeable person definitely I will come again and send some of my family as well
It was quick service and the person that worked with me was very helpful and the free coffee water and snacks are great 👍
Everyone is friendly and always ready to help. I also appreciate the Uber service. I like the video of my inspection
Advisor Matt was very helpful, patient, knowledgeable, responsible and took care of the seniors really good. I appreciated his excellent service.
We have patronized and Benn very pleased with Group 1 Toyota Fort Bend for years. But today I took my 2019 Toyota Highlander in w/coupon for a $49 oil change, free tire rotation and yrly. inspection for vehicle registration. When I received the invoice at the payment counter the bill was for $81.??. I had been charged $19.99 for the tire rotation which was to be free as indicated on the coupon. I asked to have it changed and Luis, the auto tech, went back to the computer w/my invoice. When he finally returned it to the payment counter, the cost was $71.62. It ... Read More DealerRater - Jun 11, 2026
World class service from Anthony. Service was great and my experience was amazing. They make bringing your vehicle in a no hassle no stress experience.
Having my Rav4 inspected for the first time was a decent experience that didn't take too long. Everyone was friendly and helpful. The only than that could have improved the visit would have been free snacks.
Dropped my Tacoma off fur service and an oil change. Service was fast, staff was helpful
Jerrell was my service advisor and told me to use Sunbit it was an easy and smooth process to get my oil change done. Please go see the service team at group 1 Toyota FortBend for all your service needs!
The gentleman who assisted me was very patient, polite, and professional. He took the time to answer my questions and made the entire service experience pleasant and stress-free. His courteous attitude and willingness to help were greatly appreciated.. Toyota place itself waiting time was way too long for just routine maintenance. Almost 5 hours. Not acceptable
Great service they took care of my two rash wheels with nothing to pay I would never change Toyota they always remain me of having my car in maintenance.
Good customer service and friendly people all of there.service on time.highly recommended.🥰…im regular customer
The overall service provided isn't up to the mark due to couple of reasons that I can express if someone reach out to me.
Customer service is very hood sbd knowledgeable. Also within time service was done. I recommended for toyota riders for good customer service
They took care of me. They had a great customer service and they did wonderful with time.
2016 Toyota RAV4 last over 10 yrs….good product and good customer service team. My family enjoy it and are very friendly
Service is too slow, took them 4 hrs to replace a battery and they broke the old battery trying to get the terminal off, they make me pay additional $100 for a new terminal, which in average cost $30. I am very disappointed
Great service department, with a longer wait today due to the fact that they had a part that was MIA, and they had to go pick it up. Comfortable seats to sit in, with a big fish tank to watch.
The service was great. In and out in less than an hour. Told me what was right and what needed attention.
People are nice. Communication system is great. But $190 for programming the TPMS just sounds ridiculous.
I was very pleased with everything from the dealership only thing when I receive my car. It was not fully charged and I had to stop to charge it to get home to Houston
The agent who helped us is very friendly and patient, which made our new car purchase process easy and smooth.!
They did a great job with customer service. I genuinely felt cared for. 0 issues with the staff very courteous.
Wonderful experience all the time and Jay Gonzales and Edgar dis a great job of getting my car serviced today
Fraz Sarwar did a phenomenal job. He is probably the best sales person I’ve encountered in 15 years I’ve been buying cars.
I have been using this dealership for a while and they always do the job right. Today I had a little issue where an employee forgot the basic standards and protocols of customer service and was a little rude. I approached the manager who showed excellent courtesy and good customer service 👍
Rude staff and feels like you are a thief , Deceptive practice s , went for oil change and did not honor the discounted coupon what they sent in the past for own dealership
Kevin Avila Velazquez provided outstanding service at Group 1 Toyota Fort Bend. He was professional, helpful, and very easy to work with throughout the process. He kept me updated, explained everything clearly, and also gave me a really good discount, which I truly appreciated. The whole experience was smooth and stress-free thanks to him. Highly recommend Kevin for anyone needing vehicle service!
Was there for about an hour I would say. Luis helped me, told him what I needed and he even suggested some packages that would be really good for me.
Service Rep Jerrell was very friendly and helpful- good face for dealership - a good employee!
dealer provided good servoce. clearly told me my car information. and he is kindly professional
Clean. Easy access and prompt check in. Tech that check me and handed me off to someone else and then just walked away without guiding me to awaiting area or letting me know what was going on.
I came on yesterday, May 5th for my services. I have an interlock in my car and I’m very thorough and specific on the directions that I give them regarding that. I received my car back after my services and my gas is ran completely down and my interlock is now LOCKED out. So, now not only do I have to explain to my CSO what happened but I have to pay money out of my pocket to have my interlock unlocked. Very dissatisfied.
Service Advisor Luis was very helpful and nice. Explained what needed to be done to my vehicle.
I always receive excellent customer service here. Great feedback and fast service too. I’ll definitely return again.
Rey was very helpful and helped take care of the AC issues we were having.
Joe and Jerrell were nice and informative. My son enjoyed the snack area and play room. I'll definitely be going back to them from now on.
Fast and easy advisor was very helpful price was good only thing is shop charges
It was a great experience for my check upi will be back later in the year
Kind, willing to help, knowledgeable, caring, professional, has snacks, easy to get appointments and our fourth Toyota.
Clean, efficient, free snacks, the techs keep you informed on the status of your visit as well as what needs to be done. Friendly - except the lady passing out the snack, not friendly and never smiles 🙁
Fast easy online appt Get you in and out I always wait at the dealer and enjoy coffee bar and longe
Excellent car service; every employee was extremely polite! I was very impressed! Thank you very much’
Hospitality is a 5-star. Service is a 4 star. There may be a new person.
Absolutely wonderful experience whenever I visit this dealership and most friendly environment and best coutomer service!
Great service. They offer me a free uber to my house and back so I didn’t have to wait. Price was fair.
My appointment was booked correctly and this dealership has convenient entrances into the dealership. The men's bathroom was clean and they have a refreshment bar. My service advisor was very detailed in explaining what my vehicle needed. I also appreciated the online coupon that I used for an oil change!
Took over 6 hours to get an oil change and brakes serviced. Very poor communication or transparency on how long it would take and getting accurate status of time remaining. “Free” car wash was not done until we asked after the service and valet handed over keys and pointed across the lot rather than getting vehicle. Did not feel valued as a returning customer.
BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT!
My car's VIN: 5TDA*******076385
Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle’s sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with ... Read More DealerRater - Apr 26, 2026
Service Advisor Luis was exceptional; what stood out was his exceptional professionalism, understanding of customers time constraints and quickly finding efficient ways to handle repairs + service quickly as possible.
Efficient, friendly staff, relatively speedy service processes. Leadership staff that cares and enhances the sales experience. We’ll make this our first stop for our upcoming Toyota needs.
The service was quick and expertly done. Toyota identified a warranty item that was completely covered during my service. Once again, very impressed overall.
Jaime was a dynamic adviser! We are so happy about his ability to guide us through the process and help us to consider what we needed to follow up with to service our car.
Kevin did a great job checking me in and getting the truck serviced. Service was quick and waiting accommodations were perfect. They helped me get a chip repair with the onsite safelite representatives.
Didn’t wait long for my appointment, explained clearly what my car needed and they were respectful.
Called at last minute today, and you took me right away, and maintenance completed very quickly
Brand new Toyota 25 Tacoma off road, at 7500 miles my transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental. When it was done I went to go pick it up but somehow they lost my key so I left and went to work, without a car again. They did drop it off to my work couple hours later so I’m all honesty they should’ve never lost it in the first place I guess it happens. But at 7500 miles a brand new Tacoma ... Read More DealerRater - Apr 17, 2026
We were approach immediately and asked what vehicles we wished to check out. The atmosphere is very laid back with friendly folks..
Siempre me atienden me muy bien amables siempre ala orden de su clientes siempre los voy recomendar
Excellent Dealership!! Professional assistance in the Service Department. These are the best in all dealerships who not only help you, but also go out of their way to SAVE you money!! I would not take my Toyota anywhere else. These guys and gals know what they are doing!!
I didn’t have a great experience with the service team. They lost my trust and respect
This is my place to buy and trade in my vehicles and all of my service is done there! They make appts and are great at staying on schedule and they keep you updated. As far as the showroom sales and finance teams, they are top notch! I appreciate you all! I have been a customer since this dealership opened, and “my go to team” are warm, welcoming, and my extended family! No joke, I wouldn’t trust anyone else to do my service and definitely wouldn’t buy anywhere else! I could go on about “my team” they know ... Read More DealerRater - Apr 10, 2026
Kevin Avila helped me out with my Camry making weird noise. He is really professional and knowledgeable. Definitely recommend him for any service anyone needs.
Awesome Service. Happy to be a revolving customer. We look forward to our next new car
I am writing to express my dissatisfaction with the service I received at your facility during my oil change earlier today, April 9th, 2026.
The service manager who assisted me exhibited a significant lack of attention to detail. Several of my specific requests were not properly addressed or completed. Furthermore, I was promised a discount that was ultimately not applied to my bill. Unfortunately, this is not the first time I have encountered these issues with this particular individual.
As a result of this experience, I feel I must request to work with a different service advisor during my future visits ... Read More DealerRater - Apr 9, 2026
I contacted the dealership and met with my advisor in person, Eli. He provided outstanding service, was very professional, and thoroughly answered all of my questions regarding my vehicle. I highly recommend him for his exceptional customer service.
Great Experience...quick an easy maintenance service. I would definitely recommend to others and will continue to take my car there.
We buy all our vehicles from Richmond, Fort Bend Toyota. We love servicing our cars here also.
I just dropped off my car for oil change with Matt and him did more than my expectations. They changed the oil and even diagnose the car for me. They advised for air filter change in my next service. They charges are reasonable. Thanks Matt for always helping me when ever I visit.
The service rep was over the top helpful and very considerate. He made the experience worth coming back in the future.
Great Place. Always friendly and courteous. They have always completed my maintenance in the time or earlier that they quoted.
Faster service, it only takes one hour to finish oil change, tire rotation and inspection, friendly people, highly recommended,
I just moved into town and was recommended to bring my new car here to be serviced. The service manager Joe took care of me. For Joe alone, I will return and continue to bring my business here.
The quality of work and the service is really good. Offering uber/lift to drop and pick clients is very convenient.
Most of transaction completed via email and text. The general manager came to introduce himself and asked us to contact him if we ever had an issue with the vehicle. Our salesman was easy to work with — No high pressure. Great experience and GREAT CAR.
Jarrell made this 6 month check up & recall upgrade to my backup program just great!!!! I will definitely keep him as my Advisor!
Great truck everyone was polite.Just that the other truck will be missed. Thanks for everything
There is good customer service and quick work. I like that. Agent was smiling and full cooperation
The experience was excellent! Richard Salazar was absolutely amazing and Tommy Nguyen was the best! My whole experience was seamless! Thank you so much!
All staff, sales and service, are friendly, accessible, responsive, and professional. Service quality is outstanding.
The service was excellent and swift plus the service Rep Samuel was extremely friendly and curtious.
Great service from an amazing group of people! Service is so great I travel across Houston to this dealership rather than going to the Toyota dealer next to where I live. They do quality work, constantly in communication giving me updates on service and while I wait I can work remotely using their free wifi, wide open seating and even open cubicles with free coffee, drinks and snacks for customers. No other dealership I’ve gone to is like here with all the amenities and outstanding service.
Great Service I be a Customer since 2007 the Service is really good i allways recomend Fortbend toyota to family and family and friends
The financing portion was quick. I purchased my car at night-closing. Disappointed in finding numerous paint chips on the 2025 Camry the next day when I was able to visually inspect the car in daylight
Absolutely ridiculous how they have you coming in every 5000 miles instead of just coming in at 10,000 miles - getting your oil changed and then letting them do whatever they need to do like tire rotation, etc. They know the quality of their brand and the fact that they don’t.break down. So how else do they generate more revenue? Getting you to come. to come in every 5000 miles. Absolutely stupid! And then when you have an oil service plan, they tell you that everything is covered at least that’s what they say when you buy the vehicle. But ... Read More DealerRater - Mar 21, 2026
Grat service, always on time..customer attention to detail, we are returning customer for 3 years
It’s organized , welcoming and clean environment. Staff look professional . I’ve been coming to this dealership more than 10 years now and definitely would come back again.
I had a great experience at the dealership. The service was first class. Jerry Zona
We took our new Tacoma in for its first service. Everything went well. Our service advisor, Collin, was personable and very easy to work with.
Went to get oil and tier rotate have maintenance contract for some reason it was cancel but Alex in finance got it fixed was there 2 hours which is not acceptable service advisor was not professional bring going there for 14 years was experience ever her name was Lily plus cleaning lady was cleaning men’s bathroom will men and little boys was in there did not close it will cleaning very unprofessional told David but he acted like it was no be deal don’t know if I will go back to that dealer ship
Good service waiting is not too long , will come back for the next service later
I would like to express my sincere appreciation to Alize and Richard for their outstanding professionalism and excellent service during the purchase of my vehicle. From the beginning to the end of the process, they demonstrated great knowledge, transparency, and a genuine commitment to ensuring a smooth and positive experience.
Their attention to detail, clear communication, and willingness to assist with every step made the entire process efficient and enjoyable. It is evident that both Alize and Richard take great pride in their work and in providing a high level of customer service.
I truly value the effort and dedication ... Read More DealerRater - Mar 16, 2026
Although my 90 minute belt replacement turned into 7+ hours, I was impressed by the service team. Receiving uber trip's home and back to the dealership were unexpected and allowed me to not waste the whole day.
Great service. Thorough checkout of my RAV4 and same day repair on a warranty item.
Costume services is good but not the satisfaction how they fix the car. They need more professional people
Anthony Torres was of great help at the service center, he was extremely courteous and helped me out with the service for my car, I’m very satisfied with my service.
I walked in without an appointment and received great service. Got a good vehicle inspection report. Problem solved.
Reviews & Testimonials | Group 1 Toyota Fort Bend
